Course curriculum

  • 1
    Introduction to your course
    • Introduction To Your Course
    • Guidance On Using This Course [PDF]
    • ABCDE Model For Giving Feedback To Difficult Staff [PDF]
  • 2
    MODULE 1 - Employee Who Is Repeatedly Late
    • Dealing With Lateness
    • The ABCDE Feedback Model
    • Dealing With An Employee Who Is Late For Work [PDF]
    • Absence Record Sheet [PDF]
  • 3
    MODULE 2 - Employee Who Is Off Sick Frequently
    • Dealing With Sickness Absence
    • The ABCDE Feedback Model
    • Sickness Absence Guidance [PDF]
    • Return To Work Form [PDF]
  • 4
    MODULE 3 - Employee Who Is Poor Performer
    • Dealing With Poor Performance
    • The ABCDE Feedback Model
    • Performance Improvement Plans - Two Examples [PDF]
    • Managing Poor Performance [PDF]
  • 5
    MODULE 4 - Employee Accused Of Harassing A Colleague
    • Dealing With Harassment Accusation
    • The ABCDE Feedback Model
    • Dealing With Harassment And Bullying At Work [PDF]
    • 5 Steps For Managing Bullies Or Harassers At Work Report [PDF]
    • Five Steps For Dealing With An Employee Accused Of Harassment Or Bullying [PDF]
  • 6
    MODULE 5 - Dealing With Employee Who Has Upset A Customer
    • Dealing With Employee Who Has Upset A Customer
    • The ABCDE Feedback Model
    • Dealing With Customer Complaints [PDF]
  • 7
    MODULE 6 - Dealing With Employee Who Has Upset A Patient
    • Dealing With Employee Who Has Upset A Patient
    • The ABCDE Feedback Model
    • Dealing With Patient Complaints [PDF]
  • 8
    Course Completion Section
    • Course Completion Section
    • RESOURCE PDF - Disciplinary Sample Letters
    • RESOURCE PDF - Investigation Documentation Examples
    • RESOURCE PDF - Formal Disciplinary Process
  • 9
    End Of Course Examination
    • End Of Course Examination